Frequently Asked Questions

• How long do I have to activate my card?
• You must activate your card within three (3) months from the date of issue which is written on the front of the card. You will receive an SMS (if you provided your mobile number) with the activation expiry date.
• How long do I have to spend my card?
• Twelve (12) months from the date of issue which is written on the front of the card.
• What if I lose my card or the PIN to my card?
• Please call Salvation Army Disaster Relief Card Support on 1300 304 798* for assistance.
• What happens if my activation or validity period expires?
• The card will expire. No extensions, refunds or credits are possible.
• What happens if I do not activate my card within three (3) months from the date of issue?
• The card expires and cannot be extended. Please call the Salvation Army Disaster Relief Card Support on 1300 304 798* to arrange a replacement.
• Where can the cards be redeemed?
• The cards can be redeemed anywhere eftpos is accepted for purchases, excluding gambling, liquor or tobacco purchases.
• Can the card be used to withdraw cash?
• Yes. The card can be used to withdraw cash from ATMs or EFTPOS terminals. Please note, ATM fees may apply and will be deducted from your card balance.
• If I do not have a mobile phone, how will I retrieve my SMS Security Code?
• Please call Salvation Army Disaster Relief Card Support on 1300 304 798*. You will need to state your name and date of birth.